Returns & Exchanges

At CÍ OFFICIAL, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 14-day return and exchange window for all items in their original, unworn condition with tags attached.

1

Initiate Your Request

Log into your account or visit our returns portal using your order number and email address to select the items you wish to return.

2

Prepare the Package

Place the items securely in their original packaging, ensuring all labels and CÍ OFFICIAL garment tags remain intact and undamaged.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 48 hours of your request.

4

Receive Your Refund

Once our quality control team inspects and approves your return, your refund or exchange will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing